Q: DO WE KEEP OUR INTERNET SERVICE PROVIDER (ISP)?
A: Yes, you need to be connected to the Internet.

Q: WHAT DO WE DO WITH OUR CURRENT HOST?
A: After we transfer your content over to your WebAlive™, you can discontinue your current host facilities.

Q: HOW FAST IS THE LINK TO YOUR SERVERS?
A: It is 12 gigabits per second. For example, if you have an ADSL connection it is approximately 1000 times faster.

Q: DO YOU HAVE AN ANTIVIRUS/ANTISPAM SYSTEM?
A: Yes it sits on our server. It's best practice to have multiple layers and therefore WebAlive™ recommend clients also have a virus protection on their desktop.

Q: WHAT SUPPORT DO YOU HAVE?
A: Online 24/7 plus tutorials online. Also customer service during business hours available.

Q: WHAT HAPPENS WITH OUR EXISTING WEBSITE?
A: Our onsite design team will cut your existing site over to WEBALIVE™ (Up to 3 static pages)

Q: WHAT IF I HAVE AN EXISTING SITE? WHY SHOULD I PAY MONEY FOR ANOTHER WEBSITE?
A: Our software allows you to control the growth of your website as your business grows, without the hefty hourly costs incurred by graphic/web designers to make changes. WEBALIVE™ provides you with a fully maintainable CMS (content managed system).

Q: DO I NEED A WEB ADDRESS (DOMAIN NAME)?
A: Yes you do. If you don't have one currently, we can organise this for you and only charge standard domain registration fees, .COM $30 + TAX for 2 years. .CA is $30/yr (We charge no additional set up costs)

Eg – www.smithplumbing.com
Q: HOW CAN WE PAY?
A: Credit Card / Direct Debit / Cheque (up front costs)

Q: CAN WE HAVE OUR OWN DESIGN?
A: Yes. Our inhouse design team can create the 'look & feel' of your website at a low cost. Our customised design allows you to introduce your existing artwork (logo / flash / colours / images etc). Choose from a large library of website banner stylesheets.

Click here for the WebAlive Gallery
Q: CAN WE USE FLASH IN THE SITE?
A: Yes, you can upload flash within the body of content at no extra charge if you have flash files yourself. If you don't already have flash files, our design team can set this up for you at a minimal fee.

Q: WHAT IF I'VE NEVER HAD EXPERIENCE MAINTAINING WEBSITES?
A: If you can use basic desktop software, you can easily create and maintain your own website using WEBALIVE™.

Q: CAN YOU SEND EMAILS ONLINE?
A: Yes. WEBALIVE™ has an email administration function which enables you to maintain your email accounts online. (Up to 25 email addresses are available – more on request). You can send emails to individuals or set-up a 'group' email function. WEBALIVE™ also enables you to forward emails onto an existing email address.

Q: WHAT HAPPENS TO MY EXISTING EMAILS?
A: Option 1: Your WEBALIVE™ emails can be forwarded to your current address.
Option 2: Keep existing email account active and continue to have new domain emails coming through.

Q: IF I HAVE MY OWN EMAIL SERVER IS THIS OK TO CONTINUE?
A: Yes it is we can mail forward emails to your current server.

Q: HOW MUCH EMAIL ALLOCATION HAVE WEBALIVE™ALLOWED?
A: 10mb per email has been allocated.

Q: CAN YOU ADD DOCUMENTS / PDF'S/ IMAGES ETC?
A: Yes. The WEBALIVE™ console allows you to browse your documents and upload or 'attach' files/images.

Q: HOW DOES THE PRODUCT CATALOGUE / SHOPPING TROLLEY/ E-COMMERCE FUNCTION WORK?
A: There is an e-commerce function available through WEBALIVE™ that can be utilised at no extra cost. It allows browsing customers to purchase your products online, using their credit card to make a payment. Customers simply 'click' on the image of your product, where it is added directly to the online 'shopping trolley.'

Q: WHAT HAPPENS AFTER I SET UP?
A: WEBALIVE's™ have a customer service team that will be in touch with you within 7 days to walk you through the software and help you get started.

Q: HOW MANY PAGES DO I GET ON MY WEBSITE?
A: Up to 1000.

Q: DO YOU REGISTER MY SITE WITH SEARCH ENGINES?
A: Yes we can, however the site is structurally set up for search engine optimisation. Also we have a 'page title' set up which is the first thing recognised by Search Engines. If you wish to have Search Engine Optimisation, WEBALIVE™ can cost this for you.

Q: DO YOU HAVE A STATS PACKAGE?
A: Yes we provide you with a link to your stats page that enables you to check how many hits your site has had / number of visitors to your site etc. ie: www.domainname/stats.jsp

Q: WHAT HAPPENS IF I CANNOT MAINTAIN MY SITE? CAN YOU MANAGE IT?
A: Even though WebAlive™ is the simplest and most powerful Web Solution available on the market, sometimes you just don't have the time...no matter how simple it is, so, if this sounds like you...Yes we can help, at a very low $hourly rate. Just call us on 604.648.3232 and ask us how we can help you

Home | Affiliates | Terms and Conditions | Privacy | Frequently Asked Questions| News Room | Jobs