Outlook 2010

1. In Outlook go to:

File > Info > Add account


2. Select Internet Email click 'Next' to proceed

3. Tick Manually configure server settings or additional server types

4. Fill in all requested information:

  • Make sure that you have full email address as username (including @domain.com)
  • Port numbers must be
POP3: 110
IMAP: 143
SMTP: 25 or 26
  • Incoming and Outgoing Mail server: domain.com
No http://www. must be used; mail. prefix can be omitted
  • Choose POP3 if you want to download emails to your computer
  • Choose IMAP if you want them to stay on the server

Make sure that 'Log on using Secure Password Authentication (SPA)' is NOT checked.
SPA is mostly used on MS Exchange servers. Since our servers are Linux based, keeping this feature enabled will prevent you from connecting to the server.
As soon as you complete the 'form', click More Settings.

5. Go to 'Outgoing Server' tab and check

My outgoing server (SMTP) requires authentication
Use same settings as my incoming mail server

Click OK
6. Go to Advanced tab to check if correct ports are set

Incoming mail server:

IMAP: 143 
POP3: 110

Outgoing mail server:

25 or 26
If you are unable to connect to SMTP (Outgoing Mail server) via port 25, try setting port 26. Some Internet service providers may block port 25.

Now when all is set you can check your settings by clicking Test account settings button. 
Or tick Test Account Settings by clicking the Next button and the connection will be checked as soon as you click 'Next'.

If there are any problems with connecting, you will get an error message. 
In this case re-check your settings or contact support@smartwebcanada.com for assistance.

The very last step will inform you that the email client has been successfully configured. Click 'Finish' to close the wizard.

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