Domains FAQ

Q&A Regarding Domains
Do we provide Domain registration services?

Yes, we do provide domain registration as part of our hosting services. We also offer 1 free domain with all shared hosting packages. SmartWeb Canada registers and manages free domain names on behalf of our clients. A domain name is free as long as a client keeps the hosting account with SmartWeb Domain.

Can I create add-on Domains without the DNS change?

It is possible but we do not recommend it. However, if it is an absolute necessity, our techs might be able to arrange it for you.

Can you host all types of Domain name extensions?

Yes, we can host any valid domain extension as long as you are able to change its DNS (Domain Name Servers) to the values we send you in your web hosting welcome email.

Can I transfer a Domain to you?

Yes, we do accept domain registration transfers, but only for the following domain extensions: .com, .info, .biz, .us, .net, .co.uk and .org.uk.

The domain must also meet the following requirements:

  • The domain is more than 60 days old.
  • The domain has “Unlocked” status at the current registrar.
  • The domain is showing customer’s current information for the admin contact in Whois (as that is where the authorization email will be sent to).
  • The domain is not within 7 days of its expiration date.

If you want to transfer a domain to us, please send an email to support@smartwebcanada.com.

Can I change Main Domain Name at SmartWeb Canada?

Yes, you can and we would do it for free. Just submit a request to support@smartwebcanada.
Main Reseller Domain Name changes could be performed in case private nameservers are NOT used. Otherwise the only option is to recreate the account from scratch.

Who owns the free Domain?

SmartWeb Canada own the Domain but provide it free for your use at no charge, for as long as you use our hosting services. The Domain is registered through smartwebdomain.ca, our domain registrar partner. You can have the Domain pushed to your own smartwebdomain.ca account for $15 at any time.

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