IP Block

The Reasons Your IP Could Be Blocked

You can tell you are blocked if you cannot access your website, Cpanel, FTP, or email on a Cpanel server. On an LPCP or Plesk server, you’ll either not be able to access your website, LPCP, and FTP or you will not be able to access email (which runs on a new server). If you cannot access the website, try accessing the domain(s) from another computer that isn’t on the same Internet connection.

You may also reset your cable or dsl modem to get a new IP assigned to you. To get your IP unblocked, please contact support@smartwebcanada.com and supply the IP to unblock which you can by Googling “what is my IP address?” from the blocked computer.

Our servers are setup to protect themselves if they understand a threat by blocking the IP.
There are several things, which can trigger a block on your web server including:

Entering the wrong user-name or password several times within five minutes when logging into the control panel, email, or a password protected area on the website.

Opening too many connections to the server at one previous point. For FTP, we suggest setting your FTP system to open not more than 2-3 connections at a time. For email, please set your email customer to test email no more often than 5-10 minutes apart. If multiple computers are checking email, please stagger the times they’re checking so they’re not all making an attempt to check email at the very same time.

Several disconnects and reconnects in a short period of time.

We may in extreme situations manually block a selection of IP addresses we see attacking the server.

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