SmartWeb Canada Gallery

SmartWeb Canada Support Area

Having issues? Please email us:

Common support requests are for:

Blocked IP

Our servers are setup to protect themselves if they understand a threat by blocking the IP, then your website is not showing up.

You can tell you are blocked if you cannot access your website, Cpanel, FTP, or email on a Cpanel server. On an LPCP or Plesk server, you’ll either not be able to access your website, LPCP, and FTP or you will not be able to access email (which runs on a new server). If you cannot access the website, try accessing the domain ( s ) using one which won’t be blocked or access from another computer that isn’t on the same Internet connection.

Search in Google (from location that your ip blocked) What is my IP address?

It will show your public IP address, contact us with your IP address and we will unblock it.
Still having problems with Internet Explorer 7 regarding trusted sites? Please see the following external resource:

How to Report  the Issue?

Thank you for bringing the issue to our attention. Please always test your website on computers and mobile devices, and everything is loading as before. Could you please restart or refresh your browser this may reload the page properly.
If the page is still not looking correct, please send us an screenshot of the page we may have a better idea of the issue. If you are not sure how to take a screen shot, this is a site that can help

How to Clear the Cache

The correct way to refresh your browser’s cache

Your browser has a folder in which certain items that have been downloaded are stored for future use. Graphic pictures (like buttons and icons), photo’s, and even whole Web Pages are examples of items, which are saved or cached. When visiting a web page your browser checks if a copy of the files on the page is in its cache already. If so, it will save the visitor some downloading and make web pages load quicker. Some browsers refer to it’s cache as Non permanent Internet Files

Cache refresh

There are some situations when bypassing your browser’s cache is favored. Just clicking the refresh button (or hitting F5 ) won’t be satisfactory in this case, because this reloads the webpage while still utilizing the old files from the cache. You need to refresh your cache first! contains step-by-step guides to clear your browser’s cache forcing it t

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